Quick Trouble Shooting Guide

For 

Hinovision IP Cameras

Hinovision Technical Team

Aug. 24th, 2018

Ver.2.0

Contents

Hinovision IP cameras can be used along with Hinovision NVR or as standalone devices. This guide will list most commonly seen problems and how to trouble shoot them.

Camera Default Settings

IP address: 192.168.1.64

Username: admin

Password: 12345

I cannot find the camera in the network

Solution:

1. Make sure the camera is powered on by checking the camera status light in the camera housing or check the POE light on the NVR or POE switch
   
2. Check / Exchange a different Ethernet cable
   
3. Try to access the default camera IP address by visiting 192.168.1.64 with Internet Explorer
   
4. Try to find the Camera IP address with SADP tool
   

SADP Download: https://app.box.com/s/8o6x04qsxwara6yz2ko47lt5gshfg2f3

You will be able to find and modify the IP address of all Hinovision cameras across network segment with SADP tool

I cannot connect the camera to NVR

Solution:

1. Make sure the camera is powered on by checking the camera status light in the camera housing or check the POE light on the NVR or POE switch
   
2. Check / Exchange a different Ethernet cable
   
3. Camera/ NVR password mismatch
   

Go the NVR Configuration -> Camera, Select the channel camera is currently on and click on configuration, choose manual and enter the correct camera password.

4. Reset the camera by plug the camera into network, visit the camera with Internet Explorer and then go to configuration page, click on system -> maintenance, then click on Default. Plug it back into the NVR after reboot.
   

I forgot my password

To reset the password, you need to use the SADP tool to generate the camera key request file (.xml)

Please download the SADP tool from the link below.

https://app.box.com/s/8o6x04qsxwara6yz2ko47lt5gshfg2f3

After you download the SADP tool installation file, install it and run it from your computer.

Connect your computer and camera to the same network. You will see the following interface; check the box of the camera you wish to reset the password. If you did not see the camera, click on refresh. 

Then click on Export button and save the device key.

Send the device key file you just generated along with device Serial number to support@hinovision.com

You can find the device serial no. form the SADP tool. 

It will take about 1 business day to generate the reset key.

Password reset key is time sensitive; you need to use corresponding to the current time.

Also, DO NOT power off the device until you finished the password reset process or the device key will change and password reset key will be invalid.

I cannot connect my system to phone app

1. Enable Cloud P2P function on your devices. If it is an IPC, you can Log in the web interface and Enable Cloud P2P in configuration menu. It is under Network tab, choose Platform Access, Check the Enable box and Click on Save before exit.
   

If it is an NVR/DVR, you can enable it by access the on screen menu. Go to the configuration, then Network, Choose Platform Access and Check the Enable box.

2. Download Guarding Vision mobile app for your smart phone. 
   

For IOS user, download from the following link:

https://itunes.apple.com/us/app/guarding-vision/id1101697283?mt=8

For Android user, download from the following link:

https://play.google.com/store/apps/details?id=com.mcu.guardingvision&hl=en

3. Click on the Guarding Vision icon to launch the app.
   

4. Click on More on the bottom of the page, then click Login
   

5. If you are a New User, please first register an account by click on register. If you already have an existing account, Login by enter the Username and Password.
   

6. Add new device to the account by taping + icon on the top right of the screen, and then Scan the QR code of the device you wish to add onto your account. You can find the QR code either on device itself or from device web interface, same screen where you enabled Cloud P2P in the previous step. For NVR/DVR you can also find the QR code from the on screen menu.
   

7. After successfully scan the QR code, Click on Add to continue
   

8. Enter 8000 for service port and 80 for Http port (Based on your device configuration, this could vary). Click on Finish to finish adding the device to your account.
   

9. Now you can view your device from anywhere in the world